Hollieanna Groves
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Frequently Asked Questions
How is my package shipped?
We use FEDEX SmartPost which uses the FEDEX trransportation system
but is delivered by the US Postal Service.  If you are not at home at the time
of delivery, you will receive a delivery notice.  The Post Office will not leave
your package at the door due to the perishable nature.
Please call 1-800-793-7848 for expedited shipping prices.

When will my order be shipped?
Processing your order usually takes 3 to 4 days from the time your order is placed,
for those citrus varieties in season.  Total time from ordering to delivery is
approximately 6 to 12 days.  Please keep in mind that in most cases,
when you place your order, the fruit for your order is still hanging on the tree in
our grove awaiting harvest.  This ensures that you receive only the freshest fruit
from our trees to your table. Final delivery is made by the US Postal Service and
if you are not at home at the time of delivery, you will receive a delivery notice.  
The Post Office will not leave your package at the door due to the perishable nature.

Can I send to a PO Box?
Yes, final delivery is typically made by the US Postal Service.

How much are the shipping and handling charges?
We use a tiered shipping charge based on package size and weight.  
Jams, jellies, honey, candy, Sampler and 1 tray sizes are $ 10.95,
2 tray sizes are $ 12.95, Baskets, 3 and 4 tray sizes are $14.95. Please note,
Fruit Clubs incur shipping each month of delivery.  Shipping charges will be
added per package prior to check out.

Can I ship to Canada and what is the shipping charge?
Yes, we ship to Canada.  Shipping charges are regular tiered shipping plus
an additional $14.95 per package to Ontario, Quebec, Nova Scotia, New Brunswick,
PEI and Newfoundland.  Please call for additional shipping charges to
Western Canada (British Columbia, Alberta and Saskatchewan).

How many oranges are in a One tray box?

Pack     All      All         Oranges and   Approx.
Size     Oranges  Grapefruit  Grapefruit    Weight

Sampler   9       6-7          5-6/3        6-8   lbs.
1 Tray   10-12    8-10         8/4          9-10  lbs.
2/5 Bu.  16-18    14           10/6         16    lbs.
2 Trays  20-24    16-20        12/8         18-20 lbs.
3 Trays  32-38    22-26        20/12        27-30 lbs.
4 Trays  42-48    32-38        24/15        36-40 lbs.

When are the Navel Oranges available?
Each variety of Florida Citrus has a specific season.  
This season may change slightly from year to year, but typically
Navel Oranges are available from November until early February.
Citrus Calendar
November
December
January
February
March
April

Ruby Red Grapefruit

White Grapefruit

Orlando Tangelos

Tangerines

Navel Oranges

Red Navels

Honeybell Tangelos

Temple Oranges

Valencia Oranges

What is your guarantee?
At Hollieanna Groves, we guarantee each and every piece of fruit.
If you're not completely satisfied with our product or service,
just call our customer service department, and we will take care of the problem
with a replacement, substitution or refund.  Because we sell fresh food products,
we cannot accept returns.